Our client is a well-established New Zealand importer and supplier of premium lighting solutions, supplying electrical wholesalers and commercial projects throughout New Zealand. With a reputation built on quality, innovation and outstanding customer service, they continue to invest in their people, technology and future growth.

Based in modern East Tamaki offices, this is an outstanding opportunity to join a close-knit and supportive team where your contribution will be valued from day one. Working alongside experienced colleagues, you'll play a key role in delivering outstanding service while supporting a wide range of customer enquiries and project requirements.

About the Role
This is a varied and hands-on role combining technical support, customer service and sales coordination. You'll work closely with customers and internal teams to prepare quotations, process sales orders, coordinate project requirements and provide practical product advice to ensure an exceptional customer experience.

As an integral member of the team, you'll enjoy plenty of variety, take ownership of your work and become a trusted point of contact for both customers and colleagues.

About You
You'll be someone who enjoys understanding how things work, has a natural technical aptitude and genuinely enjoys building strong relationships through exceptional customer service.

Ideally, you'll have experience within the lighting or electrical wholesale industry. However, our client is equally interested in candidates who bring outstanding customer service and sales support experience, combined with the ability to quickly grasp technical concepts and a genuine desire to develop their knowledge within a specialist lighting environment.

To succeed in this role, you'll bring:

• Experience in customer service, internal sales, sales support or technical support.
• Exceptional communication and relationship-building skills.
• Strong organisational skills with excellent attention to detail.
• Confidence using CRM systems and business software, with ERP experience highly regarded. Experience using AI tools to improve efficiency will be an advantage.
• The ability to prioritise and manage multiple tasks in a fast-paced environment.
• A proactive, solutions-focused attitude with a genuine commitment to delivering outstanding customer service.

What's on Offer?

• Competitive remuneration.
• Modern East Tamaki offices with onsite parking.
• A supportive, friendly and collaborative team culture.
• Ongoing training and professional development.
• Genuine career development opportunities within a growing business.
• The opportunity to join a respected New Zealand organisation with an outstanding reputation for quality and service.

If you're looking for a role where you can combine your natural technical aptitude with exceptional customer service skills, while building a rewarding career with a successful New Zealand business, we'd welcome your application.